Frequently Asked Questions


Website Display or Purchase Link Problems:

If pages do not display properly, or the links to download trials or
the links to purchase licenses do not work properly:

Firefox Browser:
  1. Click the 'Reload current page' button on the menu bar.
  2. Select 'Clear Private Data' from the tools menu, being sure
    the 'Cache' option is checked.

Internet Explorer Browser:
  1. Click the 'Refresh' button on the menu bar.
  2. Select 'Tools', 'Internet Options', 'Delete Files' (including all  
    offline content).

Netscape Browser:
  1. Click 'Reload current page' button on the menu bar.
  2. Select 'Clear Private Data' from the tools menu, being sure
    the 'Cache' option is checked.


Privacy Statement

What is your policy regarding privacy ?


Free Trial Version

What is the difference between the free trial version
and the licensed version ?
    They both are identical, except the free trial version
    will stop working after 30 days. This allows you to try
    the actual program and use all of its features to see
    if it suits your needs before you purchase a license.

I like the trial version and wish to purchase the
licensed version. Do I buy the license and then it
converts the trial version to the licensed version ?
    We feel it is more secure and more convenient to
    supply a new, fully licensed version to the customer.
    Whether you choose the downloadable or shipped
    version, you will receive a new licensed program that
    will install without you having to remember any
    registration codes.

Downloadable Licensed Version

Is the downloadable licensed version the same as
the shipped licensed version ?
    Yes. They are identical.

How do I download and install a downloadable
licensed version of the software ?
    After completing the checkout process, you will be
    emailed a download link. Click the link and the
    download process will begin. After the download
    completes, click 'Run' to install the software on your
    computer.

Upgrades and Bug Fixes

How often do you release upgrades  ?
    We release major upgrades of the programs every
    three years to comply with the National Electrical
    Code revision cycle. Occasionally between Code
    cycles we release minor upgrades which add new
    features or correct known bugs.

How will I know when a new version of the program
is released ?
    We publish the release of any new versions on our
    website.

How do I qualify for a free upgrade ?
    If a major upgrade is released within one year  of the
    date you purchased a licensed version, you will
    automatically qualify for a free upgrade to that new
    version. Also, if a bug fix version is released, you will
    automatically qualify for the new version free of
    charge with no time limit.

What if I want to purchase an upgraded version that I
don't qualify to receive for free ?
    You will have the option of buying it at a price that is
    discounted for licensed users.

Ordering Information

What payment methods are accepted ?
    We accept Paypal, all major credit, debit, corporate
    purchase cards, checks, and money orders.

Can I purchase with a company purchase order ?
    Yes. Company Purchase Orders with terms of net 30
    days are accepted from schools and government
    institutions.

How long will it take to receive my order ?
    If you purchase a downloadable licensed version,
    you will be able to download and install it
    immediately after completing the online checkout
    process. For the shipped Cd-Rom licensed version,
    we will ship your order the next business day after
    your payment is received. If paid by check, your
    order will ship upon clearance of the check (usually
    3 to 5 business days).

What is your return policy?
    Software is not returnable once purchased.

Is the online ordering process secure ?
    Yes! Our payment processor is Paypal, recognized
    as an industry leader in anti-fraud technology. The
    checkout system uses advanced encryption and
    other high security technologies to protect your
    personal information as well as ours.

License Agreement

Can I buy 1 single-user licensed version and install it
on my work computer and my home computer?



Do you offer licenses for mutiple-users on a
network?
    Yes. We offer multi-user network licenses for any
    number of users.

Technical Support

What is your technical support policy?
    Licensed users of our software qualify for unlimited
    free technical support.
FAQ's