
Frequently Asked Questions
Website Display or Purchase Link Problems:
If pages do not display properly, or the links to download trials or
the links to purchase licenses do not work properly:
Firefox Browser:
- Click the 'Reload current page' button on the menu bar.
- Select 'Clear Private Data' from the tools menu, being sure
the 'Cache' option is checked.
Internet Explorer Browser:
- Click the 'Refresh' button on the menu bar.
- Select 'Tools', 'Internet Options', 'Delete Files' (including all
offline content).
Netscape Browser:
- Click 'Reload current page' button on the menu bar.
- Select 'Clear Private Data' from the tools menu, being sure
the 'Cache' option is checked.
Privacy Statement
What is your policy regarding privacy ?
Free Trial Version
What is the difference between the free trial version
and the licensed version ?
They both are identical, except the free trial version
will stop working after 30 days. This allows you to try
the actual program and use all of its features to see
if it suits your needs before you purchase a license.
I like the trial version and wish to purchase the
licensed version. Do I buy the license and then it
converts the trial version to the licensed version ?
We feel it is more secure and more convenient to
supply a new, fully licensed version to the customer.
Whether you choose the downloadable or shipped
version, you will receive a new licensed program that
will install without you having to remember any
registration codes.
Downloadable Licensed Version
Is the downloadable licensed version the same as
the shipped licensed version ?
How do I download and install a downloadable
licensed version of the software ?
After completing the checkout process, you will be
emailed a download link. Click the link and the
download process will begin. After the download
completes, click 'Run' to install the software on your
computer.
Upgrades and Bug Fixes
How often do you release upgrades ?
We release major upgrades of the programs every
three years to comply with the National Electrical
Code revision cycle. Occasionally between Code
cycles we release minor upgrades which add new
features or correct known bugs.
How will I know when a new version of the program
is released ?
We publish the release of any new versions on our
website.
How do I qualify for a free upgrade ?
If a major upgrade is released within one year of the
date you purchased a licensed version, you will
automatically qualify for a free upgrade to that new
version. Also, if a bug fix version is released, you will
automatically qualify for the new version free of
charge with no time limit.
What if I want to purchase an upgraded version that I
don't qualify to receive for free ?
You will have the option of buying it at a price that is
discounted for licensed users.
Ordering Information
What payment methods are accepted ?
We accept Paypal, all major credit, debit, corporate
purchase cards, checks, and money orders.
Can I purchase with a company purchase order ?
Yes. Company Purchase Orders with terms of net 30
days are accepted from schools and government
institutions.
How long will it take to receive my order ?
If you purchase a downloadable licensed version,
you will be able to download and install it
immediately after completing the online checkout
process. For the shipped Cd-Rom licensed version,
we will ship your order the next business day after
your payment is received. If paid by check, your
order will ship upon clearance of the check (usually
3 to 5 business days).
What is your return policy?
Software is not returnable once purchased.
Is the online ordering process secure ?
Yes! Our payment processor is Paypal, recognized
as an industry leader in anti-fraud technology. The
checkout system uses advanced encryption and
other high security technologies to protect your
personal information as well as ours.
License Agreement
Can I buy 1 single-user licensed version and install it
on my work computer and my home computer?
Do you offer licenses for mutiple-users on a
network?
Yes. We offer multi-user network licenses for any
number of users.
Technical Support
What is your technical support policy?
Licensed users of our software qualify for unlimited
free technical support.
FAQ's