Frequently Asked Questions


Website Display or Purchase Link Problems:

If pages do not display properly, or the links to download trials or
the links to purchase licenses do not work properly:

Firefox Browser:
  1. Click the 'Reload current page' button on the menu bar.
  2. Select 'Clear Private Data' from the tools menu, being sure
    the 'Cache' option is checked.

Internet Explorer Browser:
  1. Click the 'Refresh' button on the menu bar.
  2. Select 'Tools', 'Internet Options', 'Delete Files' (including
    all  offline content).

Netscape Browser:
  1. Click 'Reload current page' button on the menu bar.
  2. Select 'Clear Private Data' from the tools menu, being sure
    the 'Cache' option is checked.


Privacy Statement

What is your policy regarding privacy ?


Free Trial Version

What is the difference between the free trial version
and the licensed version ?
    They both are identical, except the free trial
    version will stop working after 30 days. This
    allows you to try the actual program and use all
    of its features to see if it suits your needs
    before you purchase a license.

I like the trial version and wish to purchase the
licensed version. Do I buy the license and then it
converts the trial version to the licensed version ?
    We feel it is more secure and more convenient
    to supply a new, fully licensed version to the
    customer. Whether you choose the
    downloadable or shipped version, you will
    receive a new licensed program that will install
    without you having to remember any
    registration codes.

Downloadable Licensed Version

Is the downloadable licensed version the same as
the shipped licensed version ?
    Yes. They are identical.

How do I download and install a downloadable
licensed version of the software ?
    After completing the checkout process, you
    will be emailed a download link. Click the link
    and the download process will begin. After the
    download completes, click 'Run' to install the
    software on your computer.

Upgrades and Bug Fixes

How often do you release upgrades  ?
    We release major upgrades of the programs
    every three years to comply with the National
    Electrical Code revision cycle. Occasionally
    between Code cycles we release minor
    upgrades which add new features or correct
    known bugs.

How will I know when a new version of the program
is released ?
    We keep your name, address, and program
    version in our database. When an upgraded
    version or bug fix version of the program is
    released, we will notify you. If you qualify for a
    free upgrade, we will automatically send the
    new version to you.

How do I qualify for a free upgrade ?
    If a major upgrade is released within six
    months of the date you purchased a licensed
    version, you will automatically qualify for a free
    upgrade to that new version. It will be sent to
    you automatically. Also, if a bug fix version is
    released, you will automatically qualify for the
    new version free of charge with no time limit.

What if I want to purchase an upgraded version that I
don't qualify to receive for free ?
    Upon the release of an upgraded version, you
    will automatically be notified. You then will
    have the option of buying it at a price that is
    discounted for licensed users.

Ordering Information

What payment methods are accepted ?
    We accept Paypal, all major credit, debit,
    corporate purchase cards, checks, and money
    orders.

Can I purchase with a company purchase order ?
    Yes. Company Purchase Orders with terms of
    net 30 days are accepted from schools and
    government institutions.

How long will it take to receive my order ?
    If you purchase a downloadable licensed
    version, you will be able to download and
    install it immediately after completing the
    online checkout process. For the shipped Cd-
    Rom licensed version, we will ship your order
    the next business day after your payment is
    received. If paid by check, your order will ship
    upon clearance of the check (usually 3 to 5
    business days).

What is your return policy?
    Software is not returnable once purchased.

Is the online ordering process secure ?
    Yes! Our payment processor is Paypal,
    recognized as an industry leader in anti-fraud
    technology. The checkout system uses
    advanced encryption and other high security
    technologies to protect your personal
    information as well as ours.

License Agreement

Can I buy 1 single-user licensed version and install it
on my work computer and my home computer?



Do you offer licenses for mutiple-users on a
network?
    Yes. We offer multi-user network licenses for
    any number of users.

Technical Support

What is your technical support policy?
    Licensed users of our software qualify for
    unlimited free technical support.
FAQ's